Regional Account Manager (RAM)

How You Can Help Us

Key Responsibilities & Duties

• Take overall responsibility for upselling / cross selling with existing customer base within the designated territory.
• Conduct regular account management & follow-up meetings with stakeholders to maintain strong customer relationships either face-to-face or virtual if necessary. 
• Identify appropriate solutions for the customer based on requirements and observations and pull together proposals for presentation. 
• Make further recommendations where required in response to customer feedback.
• Work collaboratively with New Business Development Managers (NBDMs) during handover phase for new clients the bring onboard.
• Work collaboratively with Key Account Managers (KAMs), providing support where required across K (Key) and M (Major) customers.
• Ensure all internal systems (CRM) and databases are updated in a timely and accurate manner. 
• Actively participate in internal and external meetings where attendance is required. 
• Expectation of travel is 50% overnight per month. 

Communications and Working Relationships

Your main contacts will include:

Internal:

• New Business Development Managers.
• Key Accounts Managers.
• Customer Success Managers

External:

• Existing Customers.

Scope of Impact

The RAM will be assigned a specific geographic patch and will be assigned sites and / or accounts within that territory (approximately 100 sites). 

Core Business Responsibilities

• Ensure that you, your colleagues and any visitors conduct yourselves with due regard to the Company’s Health & Safety Policy, procedures and Safe Systems of Work when on site.
• Promote equality and diversity at all times while representing the Company.
• Undertake any additional reasonable tasks instructed by your Manager.
• Undertake any additional reasonable tasks instructed by a member of the Executive and Senior Management team.
• Adhere to all Company policies.

What We Would Like You to Bring to Our Team

Knowledge, Skills & Experience

Essential:

• A proven track record in a skilled account developer sales role.
• A proven track record of identifying key stakeholders and establishing strong working relationships.
• The ability to overcome objections and identify solutions to help secure the sale, while always remaining diplomatic and trustworthy.
• Exceptional communication and presentation skills (written and oral), with the ability to adjust style to the audience. 
• IT literate and working knowledge of CRM systems.
• Excellent organizational and time management skills. 
• A proven track record of sales negotiations and closing deals.
• Strong business acumen.
• A full, clean driving licence.
• The ability to prioritize and manage multiple projects with a strong attention to detail.
• The ability to serve as a product expert by educating the assigned customer base on new and existing products. 

Desirable:

• Previous experience within the life safety or barrier protection industry and/or working with EH&S individuals. of working as part of sales team.
• Working knowledge of NetSuite CRM. 

Qualifications:

• Minimum of five years of work experience in sales and/or account management, working with both resellers and end users.
• A proven track record exceeding growth goals. 

Apply:

To apply for this role please send an up-to-date CV to [email protected] 

Our values are at the core of everything we do:

• We are Pioneers.
• We are in it Together.
• We do the Right Thing.

This is a great opportunity to join us at a time of rapid growth.

We offer a fast-paced, energetic and creative environment, working with the latest technologies.

We have a great track record of developing talent, offering ongoing training, professional study support and career opportunities.

NO AGENCIES PLEASE. We do not accept speculative agency CVs. Any CV received by us will be treated as a gift and not eligible for an agency fee.