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 Technical Sales Support

Technical Sales Support

Title:  Technical Sales Support

Location: Elkridge, MD 

Salary: Competitive

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Thursday, December 19, 2019

Description

The technical support specialist is responsible for the preparation of customer quotations, technical inquiries regarding products, communicating changes in products, and order entry. The ideal candidate must be able to work in a fast-paced environment, managing multiple tasks, while meeting deadlines. This position will support the sales team in answering inquiries regarding product and keeping the team up to date with the latest product information.

Responsibilities 

  • Calculate and prepare quotations for customer review
  • Create layout drawings using AutoCAD software
  • Determine product availability to provide lead times
  • Assist sales team with technical product inquiries
  • Assist installation team with layout inquiries and reconfigurations
  • Liaise with international team regarding new product launches
  • Prioritize tasks to meet all required deadlines
  • Stay up to date with product updates and additions
  • Enter orders and send email sales confirmations

Qualifications

  • AutoCAD knowledge desired
  • 1-2 years sales support experience ideal
  • Prioritizing, time management, and organizational skills
  • Positive, motivated, proactive, self-starter with a strong work ethic
  • Proficient within MS Office Suite
  • Knowledge of MS Dynamics
  • Ability to multi-task and take direction from multiple sources

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